Bonobo casino privacy policy – how your data is protected

Author: Daniel S. McGrath

Bonobo casino applies industry-standard safeguards to every piece of personal information you share on the platform. This page explains what data is collected, why it is needed, and how it is stored, processed, and protected at every stage.

Who controls your personal data

Bonobo casino is operated under a Curacao gaming licence, and the operating company acts as the data controller for all personal information collected through the website. This means the operator determines the purposes and methods of data processing, and bears legal responsibility for compliance with applicable data protection regulations. Any questions or concerns about how your data is handled can be directed to the support team through the contact channels listed at the bottom of this page.

What information Bonobo casino collects

The platform collects several categories of personal data depending on your level of interaction. Registration, verification, gameplay, and financial transactions each generate different types of information. The table below provides a clear overview of what is collected and when.

Data you provide voluntarily

Some information is shared by you directly – your name, email, and documents during registration and verification. This data is essential for operating your account, processing payments, and meeting regulatory obligations. Without it, Bonobo casino cannot legally offer its services to you.

Data collected automatically

Technical and behavioural data is gathered automatically when you visit the site or use the platform. This includes your IP address, device fingerprint, pages visited, and session timestamps. Automatic collection serves security purposes (detecting fraud and unauthorized access), performance optimization, and regulatory compliance.

Why your data is collected and processed

Every piece of data Bonobo casino collects serves a defined purpose. The platform does not gather information speculatively or for resale. Below is a breakdown of the legal bases and practical reasons behind each processing activity.

How your data is stored and secured

Bonobo casino applies multiple layers of security to protect personal data at rest and in transit. All connections between your browser and the platform are encrypted using 256-bit SSL/TLS technology, which is the same standard used by major banks and financial institutions. Server infrastructure is hosted in secure data centres with physical access controls, redundant power systems, and continuous monitoring.

Internal access controls

Access to personal data within the organization is restricted on a need-to-know basis. Customer support agents can view account details relevant to resolving your query but cannot access full financial records or verification documents. Only authorized compliance staff handle KYC documentation, and all access events are logged and auditable.

Data retention periods

Personal data is retained for as long as your account remains active and for a mandatory period after account closure, as required by the Curacao gaming licence and anti-money laundering regulations. The standard retention period after account closure is five years. After this period, data is either permanently deleted or anonymized so that it can no longer be linked to you as an individual.

Third parties who may receive your data

Bonobo casino does not sell your personal data to advertisers, data brokers, or any third party for commercial purposes. However, certain categories of service providers and authorities may receive limited data when necessary to operate the platform and comply with legal requirements.

• Payment processors and banking partners – to execute deposits and withdrawals
• Identity verification providers – to perform KYC checks and document validation
• Game software providers – limited technical data required for game functionality
• Regulatory authorities – when legally compelled to disclose records
• Fraud prevention services – to detect and block suspicious activity
• Cloud hosting and IT infrastructure providers – for secure data storage and processing
• Legal and compliance advisors – when required for dispute resolution or regulatory proceedings

Data processing agreements

All third-party service providers who handle personal data on behalf of Bonobo casino are bound by data processing agreements. These contracts require the same level of security and confidentiality that the platform applies internally. Third parties are prohibited from using your data for any purpose beyond the specific service they provide.

Cookies and tracking technologies

Bonobo casino uses cookies and similar technologies to operate the website, remember your preferences, and analyse how the platform is used. When you first visit the site, a cookie consent banner allows you to accept or reject non-essential cookies. Essential cookies cannot be disabled because they are required for basic site functionality such as maintaining your login session and processing transactions.

How to manage cookies

You can adjust your cookie preferences at any time through the cookie settings link in the site footer. Additionally, most browsers allow you to block or delete cookies through their privacy settings. Be aware that disabling essential cookies may prevent you from logging in or completing transactions on the platform.

Your rights as a data subject

Regardless of where you are located, Bonobo casino respects a set of fundamental data rights that apply to every player. You can exercise any of these rights by contacting the support team, and requests are processed within 30 days.

• Right of access – you can request a copy of all personal data the platform holds about you
• Right to rectification – you can ask for incorrect or outdated information to be corrected
• Right to erasure – you can request deletion of your data, subject to legal retention obligations
• Right to restriction – you can ask the platform to limit how your data is processed
• Right to data portability – you can request your data in a structured, machine-readable format
• Right to object – you can object to data processing based on legitimate interest grounds
• Right to withdraw consent – you can revoke marketing consent at any time without affecting prior processing

How to submit a data request

To exercise any of the rights listed above, send an email to the data protection contact provided on the Bonobo casino contact page. Include your registered email address and a clear description of your request. Identity verification may be required before data is released or modified to prevent unauthorized access to your account information.

Marketing communications and opt-out

Bonobo casino sends promotional emails only to players who have explicitly opted in during registration or through their account settings. You are never automatically subscribed to marketing communications. Every promotional email includes a one-click unsubscribe link at the bottom, and your preference is updated immediately upon clicking it.

What opting out does and does not affect

Opting out of marketing communications stops all promotional emails including bonus offers, tournament announcements, and seasonal campaigns. It does not affect transactional messages such as withdrawal confirmations, KYC requests, or security alerts. These operational messages are sent regardless of your marketing preferences because they are essential to the functioning of your account.

Data transfers and international processing

Because Bonobo casino operates under a Curacao licence and uses global infrastructure providers, your data may be transferred to and processed in countries outside your home jurisdiction. When such transfers occur, the operator ensures that appropriate safeguards are in place, including contractual clauses that require receiving parties to maintain equivalent levels of data protection.

Children’s privacy

Bonobo casino does not knowingly collect personal data from anyone under the age of 19 (the legal gambling age in most Canadian provinces). Age verification is a mandatory part of the registration and KYC process. If the operator discovers that an underage individual has created an account, the account will be immediately closed and all associated data will be deleted.

Changes to this privacy policy

Bonobo casino reserves the right to update this privacy policy as regulatory requirements evolve or as the platform introduces new features that affect data processing. When material changes are made, registered players will be notified via email and a prominent notice will appear on the website. The “last updated” date at the top of this page always reflects the most recent revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

How to contact us about privacy matters

If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, you can reach the Bonobo casino team through the following channels:

• Live chat – available 24/7 for general privacy questions
• Email – for formal data requests, use the contact address listed on the Bonobo casino contact page
• Response time – all data protection inquiries receive a response within 30 calendar days